Help Desk & Service Desk

Solus One integrates an advanced ticket system for almost all SME requirements

Our System Features Include:
  • Request Management
  • Incident (Cases) Management
  • Automatic Email to Ticket Creation
  • Search Module
  • Knowledge Base Module
  • Escalations Module
  • Time & Billing Management
  • Template Libraries
  • Canned Responses
  • Email & Correspondence Management
  • Reporting Dashboard
  • Hot News Module
  • Events Module
  • Ticket Linking (Parent / Child / Multiple)
  • Document Library Module

Sales Rep System

The Solus System is ideally suited for Sales Reps who aren't always tied to their desks or their phones.

The system rings on their computer and IP PBX when a call is coming in, allowing the sales rep to view the full client profile on their computer without having to wear a head-set 100% of the time.

This is ideal for more sophisticated sales reps who need to perform admin tasks such as quotes and sales orders, while still allowing management the ability to track new sales calls and phone time.

Contact a Solus Rep to find out how our Sales Rep system can be specifically tailored to meet your Sales Office operations.